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Search within: Customer Experience Services:

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Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Confidence Index:

for Customer Experience Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Wipro

Vendor Analysis

by Rachael Stormonth

published on Feb 18, 2020

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall key vendor assessment consisting of 88 pages provides a comprehensive and objective analysis of Wipro's IT and business process services offerings, capabilities and market and financial strength.

Who is this Report for:

NelsonHall’s Key Vendor Assessment for Wipro is a comprehensive assessment of Wipro’s offerings and capabilities, designed for:

  • Marketing, sales and business managers developing strategies to target service opportunities within the BPO/IT services markets
  • Sourcing managers monitoring the capabilities of existing suppliers of IT outsourcing services and identifying vendor suitability for IT services
  • Consultants advising clients on vendor selection
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the BPO/IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Wipro’s IT services and BPO offerings, capabilities, and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s client base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, challenges and outlook.

Key Findings & Highlights:

January 2020 saw the unexpected resignation of Wipro’s CEO. He will stay in place until a successor is appointed.

Wipro has achieved a lot in the four years of Abid Neemuchwala’s tenure, including:

  • Grasping a number of nettles, such as the India/Middle East business
  • Improving account mining
  • Reimagination of the portfolio
  • Hyper automation
  • Accelerated growth in digital, now nearly 40% of revenues,

And FY20 has seen several initiatives to revitalize its industrial & engineering services business.

However, the company’s performance has continued to lag peers such as TCS and Infosys, and it has been hit hard in its BFS business and in its traditional applications services business.

We expect to see an external appointment.

Table of contents:

Table of contents:

  • Strategy
  • Background
  • Organization Structure
  • Financial Analysis
  • Target Markets
  • Key Offerings
  • Strengths and Challenges
  • Emphases and New Developments
  • Outlook

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