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Search within: Customer Experience Services:

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Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

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Confidence Index:

for Customer Experience Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Global CX Services Market Forecast: 2020 - 2024

Market Forecast

by Ivan Kotzev

published on Jul 23, 2020

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

NelsonHall's "Global CX Services Market Forecast: 2020-2024" consists of 60 pages. It is a comprehensive forecast of the CX Services market and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs. 

Who is this Report for:

The purpose of this study is to provide vendors and users with a view of the current and future market size across service types and regions within the CX Services marketplace.

The study complements the market assessments and analyses that are produced within CX Services Subscription programs, and is designed for:

  • Marketing, sales and business managers developing strategies to target service opportunities within the CX Services market
  • Executives in purchasing organizations seeking an understanding of:
    • CX Services services offered
    • CX Services market development within specific processes
    • Vendor capabilities in each CX Services service type.
  • Consultants advising clients on vendor selection
  • Financial analysts specializing in the support services sector.

Scope of this Report:

The report provides a forecast for the global CX Services business process outsourcing market overall and by geography and by service line.  It covers the following: 

  • The CX Services market size for 2019 and the forecast for the CX Services market through 2020 to 2024
  • The CX Services market size and forecast for North America, specifically covering the U.S. and Canada; EMEA, specifically covering U.K., France, Germany, and Italy; Asia Pacific; and Latin America

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