Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
meet & followOnly NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.
To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.
manage email alerts using the form below, in order to be notified via email whenever we publish new content:
Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!
These documents are available to logged in clients that have purchased access to this program.
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
posted on Feb 16, 2018 by Ivan Kotzev
In our latest CX services research in collaboration with NASSCOM, we identified the 9 key stages of adoption for next generation customer service, as shown in the following infographic.
-resized.png)
Insights into the differences across client industries and the best practices applied by vendors are available in NelsonHall’s Customer Experience Services program. For more information, contact Guy Saunders.
