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Sutherland - CMS in Telecommunications/Cable/Satellite
Jul 29, 2014 | Vendor Analysis by NelsonHall Analyst
Sutherland is a privately-held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries, it employs ~30k globally and operates ~40 contact centers in 14 countries. [...] - view this reportdownload abstract
HGS - CMS in Telecommunications/Cable/Satellite
Aug 06, 2014 | Vendor Analysis by NelsonHall Analyst
Hinduja Global Solutions (HGS) was initially formed as Ashok Leyland Information Technology (ALIT) in 1993, providing information technology services starting with one client and 25 employees. ALIT merged with Hinduja Finance Corporation (HFC) in 2000, to form HGS. At this time, HGS launched its BPO services. Between 2000 and 2004, it was listed on [...] - view this reportdownload abstract
Aegis - CMS in Telecommunications/Cable/Satellite
Sep 18, 2014 | Vendor Analysis by NelsonHall Analyst
Aegis is a privately-held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded 30 years ago in the U.S. and currently has operations in 56 locations across 13 countries. It has ~55k employees and a 40k seat capacity supporting ~300 clients. The company is wholly owned by Essar, a $39bn conglomerate. [...] - view this reportdownload abstract
Teleperformance (previously Aegis) - Transformational CMS Services for a U.S. Healthcare Provider
Sep 24, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Teleperformance (previously Aegis): Transformational CMS Services for a U.S. Healthcare Provider" case study is an example of how transformational CMS was used to improve CSAT. [...] - view this reportdownload abstract
Firstsource and U.K. Media - Transformational CMS
Sep 25, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Firstsource and U.K. Media - Transformational CMS Case Study" is an example of how transformational CMS was used to increase efficiencies and NPS. [...] - view this reportdownload abstract
HGS and Canadian Telco - Transformational CMS
Sep 25, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "HGS and Canadian Telco - Transformational CMS" case study is an example of how transformational CMS was used to increase CSAT and sales conversion rates. [...] - view this reportdownload abstract
HGS and Global Credit Card Provider - Transformational CMS
Sep 25, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "HGS and Global Credit Card Provider - Transformational CMS" case study is an example of how transformational CMS was used to meet a client's increasingly stringent NPS targets. [...] - view this reportdownload abstract
Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS
Sep 25, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase a client's NPS. [...] - view this reportdownload abstract
Firstsource - CMS in Telecommunications/Cable/Satellite
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
Firstsource is a BPO vendor founded in 2001 by ICICI bank, and known as ICICI Onesource until 2006, when it was rebranded as Firstsource. The company made an initial public offering (IPO) in 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE). [...] - view this reportdownload abstract
Infosys and Global Network Communication Provider - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Infosys and Global Network Communication Provider - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost and increase CSAT. [...]