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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

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Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

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NIIT Tech - FinTech Services in Banking BPS

Vendor Analysis

by Andy Efstathiou

published on Jan 25, 2017

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Report Overview:

This NelsonHall assessment analyzes NIIT’s offerings and capabilities in FinTech services for the banking industry. NIIT is one of a number of banking services vendors analyzed in NelsonHall’s comprehensive industry analysis programs.  

Who is this Report for:

NelsonHall’s Retail Banking BPS Vendor Assessment for NIIT is a comprehensive assessment of NIIT’s FinTech offerings and capabilities for the banking industry designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of FinTech services and identifying vendor suitability for banking industry (consumer banking, commercial banking, and capital markets) FinTech services RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

 

Scope of this Report:

The report provides a comprehensive and objective analysis of NIIT’s FinTech services for banking offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of  delivery locations.

Key Findings & Highlights:

NIIT Tech began providing digital services three years ago with the creation of a big data application, Digital Foresight. In early 2015, NIIT Tech started delivering FinTech services to the banking industry by delivering omnichannel enablement capabilities to a multinational wealth management industry services provider. In Q4 2016, it has started to deliver FinTech services to a startup financial services institution (Live.Give.Save).

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