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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

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Yash Technologies -Advanced Digital Workplace Services

Vendor Analysis

by John Laherty

published on Mar 18, 2020

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Report Overview:

This NelsonHall assessment analyzes Yash's offerings and capabilities in Advanced Digital Workplace Services

Who is this Report for:

NelsonHall’s Advanced Digital Workplace Services Vendor Assessment for Yash is a comprehensive assessment of Yash’s digital workplace services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital workplace services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in digital workplace services.

Scope of this Report:

The report provides a comprehensive and objective analysis of Yash’s digital workplace service offerings, capabilities and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

Yash provides digital workplace services as part of its infrastructure management services (IMS), it has ~300 service desk agents providing multi-language support across 14 global service desks (including India, Singapore, U.S., London, Romania, Germany, Switzerland), supporting ~150,000 global end-users.

Key uses cases across digital workplace include:

  • Microsoft Intune and Autopilot
  • HoloLens Pilot
  • Windows Analytics and Desktop Analytics implementation
  • LEDBAT and cloud image and patch management.
  • VDI - M&A Partner
  • Privilege Access Management
  • Apple MAC Support.

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