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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Zalaris - Cloud HR Transformation

Vendor Analysis

by Elizabeth Rennie

published on May 22, 2020

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Report Overview:

This NelsonHall assessment analyzes Zalaris' offerings and capabilities in Cloud HR Transformation

Who is this Report for:

NelsonHall’s Cloud HR Transformation Services profile on Zalaris is a comprehensive assessment of Zalaris offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Cloud HR Transformation Services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Cloud HR Transformation Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Zalaris’s Cloud HR Transformation Services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Zalaris’s offerings and capabilities in Cloud HR Transformation Services.

Zalaris, founded in 2000 and headquartered in Oslo, Norway, is dedicated to HR outsourcing and HR consulting. Zalaris entered the Cloud HR Transformation services market in 2013 with Circle K, a retail organization that transformed its HR business through a SuccessFactors transformation and outsourcing project. The transformation covered a full HR scope, including all HR processes; it leveraged a greater use of self-service and streamlined the HR processes through improved forms processing.

SAP SuccessFactors is its preferred cloud technology; however, its Managed Services business also has payroll service clients where the HCM technology is not SAP. To support this, it delivers HCM integrations with Workday and Oracle.

Zalaris established its Managed Services business in 2001, Relacom awarded Zalaris an HR outsourcing contract serving its 7k employees in Norway. It now serves approximately 280k employees monthly through its managed services, including HR and payroll outsourcing and cloud solutions. Approximately 1 million client employees are served across its HR solutions, and 300k employees are served through its payroll services.

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