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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

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Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

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DXC Technology - Advanced Digital Workplace Services

Vendor Analysis

by John Laherty

published on Jun 10, 2020

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Report Overview:

This NelsonHall assessment analyzes DXC Technology's offerings and capabilities in Advanced Digital Workplace Services

Who is this Report for:

NelsonHall’s Advanced Digital Workplace Services Vendor Assessment for DXC Technology is a comprehensive assessment of DXC Technology’s digital workplace services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital workplace services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in digital workplace services.

Scope of this Report:

The report provides a comprehensive and objective analysis of DXC Technology’s digital workplace service offerings, capabilities and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

DXC Technology provides digital workplace services as part of its Workplace and Mobility practice. It provides services under its MyWorkStyle offering, which is its brand for delivering engaging experiences for employees, through smart connected workplaces, and driving innovation through automation. This is underpinned by Bionix, its framework for intelligent digital automation, which incorporates features including Analytics and AI, Lean, and Automation.

Bionix is delivered through Platform DXC, its digital-generation platform providing modular, reusable, and automated services, with offerings designed for operations from day one. Platform DXC is used to analyze and automate IT environments using near-real-time data collection to measure performance and identify potential efficiency gains. It has orchestration capabilities, enabling the creation of workflows and processes with the data, including intelligence and automation tools. Platform DXC is technology agnostic and incorporates partner and open source technologies including from AWS, GCP, Microsoft (cloud hosting), ServiceNow, Micro Focus, and Flexera (orchestration), Turbonomic, blueprism, and UiPath (automation).

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