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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

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Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

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Accelirate - Intelligent Automation Services in Banking

Vendor Analysis

by Andy Efstathiou

published on Dec 07, 2020

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Report Overview:

This NelsonHall assessment analyzes Accelirate's offerings and capabilities in Intelligent Automation Services in Banking.

Who is this Report for:

NelsonHall’s Intelligent Automation Services in Banking Vendor Assessment for Accelirate is a comprehensive assessment of Accelirate’s Intelligent Automation in Banking offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of intelligent automation processes and identifying vendor suitability for intelligent automation services RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector 

Scope of this Report:

The report provides a comprehensive and objective analysis of intelligent automation services offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Accelirate’s founders all came from consulting firms serving the financial services industry. The firm started operations in January 2017 to focus on process automation for North American clients. The first clients were asset management firms requiring support for loan processing operations. Other initial clients were asset management firms providing retirement accounts and services to customers.

Accelirate wanted to provide its clients with an alternative option for institutions looking to BPO vendors to reduce operational costs. Intelligent automation provides an automated way to reduce operational costs while increasing flexibility due to the digitalization of processes.

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