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Capita Announces 2020 Revenues Down 9.6% to £3,324.8m

Financial Results

by Charlotte Carter

published on Mar 18, 2021

Capita has announced results for 2020, the period ending December 31, 2020:

  • Adjusted revenues were £3,324.8 down 9.6% y/y
  • Adjusted operating profit was £243.4m, a margin of 7.7%, down 74 bps y/y.

2020 revenue (and y/y growth) by service line was:

  • Software £343.8m (-4.5%)
  • People Solutions £482.3m (-12.0%)
  • Customer Management £1,170.0m (-1.0%)
  • Government Services £723.8m (-8.9%)
  • IT and Networks £385.0m (-14.4%)
  • Specialist Services £201.6m (-37.3%)
  • Group trading and Central Services £18.2m (-25.4%)

2020 divisonal operating income and margin (and y/y change) was:

  • Software £95.1m, 27.7%, down 8 bps
  • People Solutions £42.2m, 8.7%, up 41 bps
  • Customer Management £101.8m, 8.7%, down 8 bps
  • Government Services £7.9m, 1.1%, down 51 bps
  • IT and Networks £25.7m, 6.7%, down 28 bps
  • Specialist Services (£10.3m), -5.1%, down 162 bps


Initial currency type (specify local currency used)UK£
Period CoveredAnnual
Period Ending2020-12-31
Revenues ((m) in local currency3324.8
Revenues (in $m at that date)4632.96

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