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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Aegis - Social Media Services

Vendor Analysis

by NelsonHall Analyst

published on Apr 19, 2013

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Report Overview:

This NelsonHall vendor assessment analyzes Aegis offerings and capabilities in social media services. Aegis is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's social media profile on Aegis is a comprehensive assessment of Aegis social media offerings for organizations and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of social media services and identifying vendor suitability for social media services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector


Scope of this Report:


The report provides a comprehensive and objective analysis of Aegis's social media services, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Key client case studies
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

Aegis began its social media services during 2011 through simple monitoring, analytics and interaction services.

Aegis has developed its own social media platform called AegisLISA which is a cloud based platform with functionality that includes: listening, interaction, and brand management.

Aegis provides granular reporting of root cause of brand sentiment in varied formats including delivery to mobile devices.

Current social media clients include:

  • Philippines airline
  • Auto manufacturer
  • South African Telecoms Company
  • Services organization
  • Australian football club
  • Retail organization
  • Indian Telecoms Company.


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