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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Firstsource and U.K. Media - Transformational CMS

Vendor Analysis

by NelsonHall Analyst

published on Sep 25, 2014

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Report Overview:

NelsonHall's "Firstsource and U.K. Media - Transformational CMS Case Study" is an example of how transformational CMS was used to increase efficiencies and NPS.

Who is this Report for:

NelsonHall's transformational CMS case studies on Firstsource provide comprehensive examples of its ability to transform a client's CMS offerings in order to meet the organization's business needs. The case studies are designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of customer management services (CMS) to serve organizations and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.



Key Findings & Highlights:

Key client examples are Firstsource's transformational CMS contracts with two U.K. media clients.

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