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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Teleperformance - Customer Management Services

Vendor Analysis

by Ivan Kotzev

published on Jun 01, 2016

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Report Overview:

Teleperformance SE (Teleperformance) is a public company traded on the Euronext Paris stock exchange and headquartered in Paris, France. It was founded in 1978 in France by Daniel Julien and went public in 1989. 

Who is this Report for:

NelsonHall’s Customer Management Services (CMS) profile on Teleperformance is a comprehensive assessment of Teleperformance’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Teleperformance’s CMS offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

In August 2014, Teleperformance acquired Aegis’ U.S., Philippines and Cost Rican operations for $610m.

Teleperformance currently has close to 190k employees working from 311 delivery centers in 65 countries, providing support in 75 languages.

It offers customer management services in:

  • Customer care
  • Sales
  • Technical support
  • Collections
  • Fulfilment and back-office.

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