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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

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Sutherland – Transforming CMS through Analytics

Vendor Analysis

by Ivan Kotzev

published on Sep 09, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in transforming CMS through analytics.

Who is this Report for:

NelsonHall’s Transforming Customer Management Services (CMS) Through Analytics profile on Sutherland is a comprehensive assessment of Sutherland’s offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of Sutherland’s CMS analytics offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations. 

Key Findings & Highlights:

In 2015, Sutherland acquired Nuevora, a San-Ramon, CA big data analytics and app developer company offering Analytics-as-a-Service on  a platform, with a second office in Hyderabad and a total of ~40  employees.

Sutherland offers analytics in customer management services in:

  • Data management 
  • Reporting
  • Predictive and prescriptive analytics
  • Analysis
  • Market research. 

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