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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Capita

Vendor Analysis

by Rachael Stormonth

published on Mar 07, 2018

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Report Overview:

This NelsonHall key vendor assessment consisting of 60 pages provides a comprehensive and objective analysis of Capita's IT and business process services, capabilities, and market and financial strength.

Who is this Report for:

NelsonHall’s Key Vendor Assessment for Capita is a comprehensive assessment of Capita’s offerings and capabilities, designed for:

  • Marketing, sales and business managers developing strategies to target service opportunities within the BPO/IT services markets
  • Sourcing managers monitoring the capabilities of existing suppliers of IT outsourcing services and identifying vendor suitability for IT services
  • Consultants advising clients on vendor selection
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the BPO/IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Capita’s IT services and BPO offerings, capabilities, and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s client base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, challenges and outlook.

Key Findings & Highlights:

In November 2017, Capita completed the sales of the Capita Asset Services division, which had been treated as a discontinued operation.

Capita has a new CEO, Jon Lewis, who has extensive experience in managing business turnarounds, though not in the BPO industry.

Following a review of Capita’s structure, leadership, contracts and financial position, Lewis has initiated a transformation program, which has five workstreams, to improve Capita’s performance over the mid-to-long term.

Publication of full year 2017 results has been delayed.

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