Vendor Analysis
published on Mar 07, 2018
Report Overview:
This NelsonHall key vendor assessment consisting of 60 pages provides a comprehensive and objective analysis of Capita's IT and business process services, capabilities, and market and financial strength.
Who is this Report for:
NelsonHall’s Key Vendor Assessment for Capita is a comprehensive assessment of Capita’s offerings and capabilities, designed for:
- Marketing, sales and business managers developing strategies to target service opportunities within the BPO/IT services markets
- Sourcing managers monitoring the capabilities of existing suppliers of IT outsourcing services and identifying vendor suitability for IT services
- Consultants advising clients on vendor selection
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the BPO/IT services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Capita’s IT services and BPO offerings, capabilities, and market and financial strength, including:
- Analysis of the company’s offerings and key service components
- Revenue estimates
- Identification of the company’s strategy, emphasis and new developments
- Analysis of the profile of the company’s client base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s strengths, challenges and outlook.
Key Findings & Highlights:
In November 2017, Capita completed the sales of the Capita Asset Services division, which had been treated as a discontinued operation.
Capita has a new CEO, Jon Lewis, who has extensive experience in managing business turnarounds, though not in the BPO industry.
Following a review of Capita’s structure, leadership, contracts and financial position, Lewis has initiated a transformation program, which has five workstreams, to improve Capita’s performance over the mid-to-long term.
Publication of full year 2017 results has been delayed.