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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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programcode = CXSCXD
programid = 155
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Confidence Index:
for CX Services Transformation
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
Published reports:
published reports related to within the CX Services Transformation program
Jan 25, 2016 | Vendor Analysis by Ivan Kotzev
CSS Corp is a private company headquartered in Chennai, India. Founded as a software development company in 1996, four years later it evolved into a support organization with focus on the high tech sector. [...]
view this reportdownload abstractNov 27, 2015 | Market Forecast by NelsonHall Analyst
NelsonHall's "Global Customer Management Services Market Forecast: 2015-2019" consists of 64 pages. It is a comprehensive forecast of the customer management services (CMS) market and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their need [...]
view this reportdownload abstractFeb 06, 2015 | Vendor Analysis by NelsonHall Analyst
Firstsource was founded in 2001 as ICICI Onesource and was re-branded to Firstsource in 2006. Firstsource has operations in North America, Europe, and Asia Pacific. [...]
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