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Sitel - WAHA Services 2014
Dec 16, 2014 | Vendor Analysis by NelsonHall Analyst
Sitel began using work at home agents from 2008 for a single client, through a hub and spoke model from its Las Vegas and Halberg contact centers. Since 2008, the initial pilot has grown both in size and scope, and now encompasses more diverse lines of business. [...] - view this reportdownload abstract
LiveOps - WAHA Services
Dec 15, 2014 | Vendor Analysis by NelsonHall Analyst
LiveOps is positioned as a direct response CMS BPO vendor to handle on demand spikes in call volumes from clients in the insurance, financial services and retail verticals. All agents are self-employed "entrepreneurs", and are not obliged to fulfill any weekly hourly obligations. [...] - view this reportdownload abstract
CSS Corp. and International Telco - Transformational CMS
Oct 22, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "CSS Corp. and International Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost. [...] - view this reportdownload abstract
CSS Corp. and U.S. High-Tech client - Transformational CMS
Oct 22, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "CSS Corp. and U.S. High-Tech client - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while maintaining CSAT. [...] - view this reportdownload abstract
Sutherland and Global Network Communications Organization - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...] - view this reportdownload abstract
Sutherland and U.S. Telco client - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...] - view this reportdownload abstract
Firstsource and second U.K. Media Client - Transformational CMS
Sep 30, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Firstsource and second U.K. Media Client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...] - view this reportdownload abstract
Transcom and a European Telco - Transformational CMS
Sep 30, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Transcom and a European Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while increasing OSAT. [...] - view this reportdownload abstract
Transcom and Australian High-Tech Manufacturer - Transformational CMS
Sep 30, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Transcom and Australian High-Tech Manufacturer - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while improving CSAT. [...] - view this reportdownload abstract
WNS and an Online Travel Agent - Transformational CMS
Sep 29, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "WNS and an Online Travel Agent - Transformational CMS" case study is an example of how transformational CMS was used to enhance revenue generation. [...]