DEBUG: PAGE=domain, TITLE=Customer Management Services,ID=256,TEMPLATE=program
toggle expanded view
programcode = cms
programid = 104
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = t
definitions = t

Search within: Customer Management Services:

action=something else...array(7) { ["program"]=> int(104) ["analyst"]=> int(-1) ["industry"]=> int(-1) ["serviceline"]=> int(-1) ["vendor"]=> int(-1) ["country"]=> int(-1) ["application"]=> int(-1) } array(2) { ["post_url"]=> string(69) "/sourcing-expertise/customer-management-services/?avpage-views=search" ["program"]=> string(3) "104" }
from:
until:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Customer Management Services

Track the pattern of service adoption by monitoring Customer Management Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = t -- IGNORED

Confidence Index:

for Customer Management Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Management Services

  • CMS Outsourcing Confidence Index

    May 31, 2013 | Confidence Index by NelsonHall Analyst

    NelsonHall's CMS Outsourcing Confidence Index is a quarterly index of confidence that monitors changes in industry confidence in the global CMS outsourcing market. [...]
    view this report

Join NelsonHall Customer Management Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Management Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Management Services market.

For a sample report and details of how to join NelsonHall's Customer Management Services Confidence Index, please contact us

Customer Management Services

Insightful Analysis to Drive Your Customer Management Outsourcing Strategy. NelsonHall has developed the Customer Management Services Program as a dedicated service for organizations evaluating, or actively engaged in, the outsourcing or relocation of all or part of their customer management or contact center functions.

Subscribe to RSS feed

login here to get access:

latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

browse all vendor assessments

Vendor coverage

Covered vendor profiles within the Customer Management Services program

featured market analyses
in Customer Management Services:

browse all market analyses

NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Customer Management Services.

view all NEAT reports learn more about NEAT

Latest Customer Management Services Market forecast

  • Global CMS Market Forecast: 2017 - 2021

    May 17, 2017 | Market Forecast by Ivan Kotzev

    NelsonHall's "CMS Market Forecast: 2017-2021" consists of 80 pages. It is a forecast of the CMS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of  81 BPS service lines, 39 geographies, [...]
    view this reportdownload abstract

NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

access forecast tool

featured blog posts on
Customer Management Services:

view all blog posts

latest blog posts on
Customer Management Services:

  • Amelia Enhances Its Emotional, Contextual, and Process Intelligence to Outwit Chatbots

    Jul 05, 2017, by John Willmott

    IPSoft's Amelia   NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focu[...]

  • Reshuffle in the European Customer Management Services Market: Comdata Acquires French Provider B2S

    Jul 05, 2017, by Ivan Kotzev

    On June 8th, Italian BPS provider Comdata announced the acquisition of the French group Izium, which includes the CMS provider B2S, for ~€200m. The acquisition will be the first entry for Comdata in France and will lift the company to a top 5 CMS provider in Europe with estimated proforma r[...]

  • Closing the Gap in Healthcare: TeleTech’s Approach

    Jun 28, 2017, by Ivan Kotzev

      In April 2017, TeleTech acquired healthcare BPS provider Connextions for $80m. The acquisition makes healthcare the second largest vertical for TeleTech, expected to reach ~21% of their annual revenue at ~$300m. I spoke with TeleTech recently to discuss the acquisition and their focus [...]

  • Virtual Assistant I Am! CSS Corp Looks to Yodaa

    Jun 12, 2017, by Ivan Kotzev

    The idea that the future model of customer experience includes a high level of automation is already widespread. A whole ecosystem of developers and vendors is catering to an emerging mass market of bots and virtual assistants. And users and brands are discovering more applications of automated [...]

  • HGS Turns to Sheila & Veronica to Help Enhance the Digital Customer Experience

    May 30, 2017, by Ivan Kotzev

    NelsonHall recently attended the HGS Analyst and Advisory Summit in NYC. The event combined client perspectives with an update on the company’s healthcare business, a review of the latest offerings within its DigiCX suite of digital services, and discussion of the changing nature of custom[...]

view all blog posts

Subscribe here to receive
free blog alerts for this blog:





Fancy RSS ?

Want to receive notifications in your own RSS reader?
Just use the link below:

/sourcing-expertise/customer-management-services/?avpage-views=blogRSS

Customer Management Services twitter coverage:

Follow NelsonHall analysts to monitor ongoing developments in Customer Management Services

    

Latest tweets from our analysts:

meet & follow all our analysts
Program linkedin groupID= 159464

Contents in this section are downloaded directly from LinkedIN, and are available only to people who are signed in on LinkedIN.

close