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Search within: Customer Management Services:

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Contracts Database

for Customer Management Services

Track the pattern of service adoption by monitoring Customer Management Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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has Confidence = t -- IGNORED

Confidence Index:

for Customer Management Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Management Services

  • CMS Outsourcing Confidence Index

    May 31, 2013 | Confidence Index by NelsonHall Analyst

    NelsonHall's CMS Outsourcing Confidence Index is a quarterly index of confidence that monitors changes in industry confidence in the global CMS outsourcing market. [...]
    view this report

Join NelsonHall Customer Management Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Management Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Management Services market.

For a sample report and details of how to join NelsonHall's Customer Management Services Confidence Index, please contact us

iSON - Multi-Channel CMS: Delivering Digital Customer Experience

Vendor Analysis

by Ivan Kotzev

published on Dec 19, 2016

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes iSON's offerings and capabilities in Multi-Channel CMS.

Who is this Report for:

NelsonHall’s Multi-channel Customer Management Services (CMS): Delivering Digital Customer Experience profile on iSON BPO is a comprehensive assessment of iSON BPO’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of iSON BPO's CMS multi-channel offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

iSON BPO (iSON) is a private customer management services provider headquartered in Lagos, Nigeria.

The company supports inbound and outbound voice over assisted and automated channels; digital channels such as chat, messaging, social media monitoring and customer engagement; face to face sales in retail shops; and back-office processes in the contact center.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Africa
  • India and Myanmar
  • Platforms and Intellectual Property
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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