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in CX Services by Industry Sector:
CX Services in Energy and Utility
Dec 18, 2018 | Market Analysis by Ivan Kotzev
The global CX services market (excluding collections) for the energy and utility sector is ~7% of the global industry and is growing at ~3.0% CAAGR (against a market average of 5.1%). Europe is the biggest market at (~40%), followed by North America. The sector revenues in APAC are growing faster than the overall market, at ~4.8% CAAGR througho [...]browse all market analysesview this reportdownload abstractTable of contents:
- 1. Introduction
- 2. Changing Shape of CX Services in E&U
- 3. Customer Requirements
- 4. Market Size and Growth
- 5. Vendor Market Shares
- 6. Vendor Offerings and Targeting
- 7. Delivery in CX Services in Energy and Utilities
- 8. Selection Criteria, Challenges, and Success Factors
- Appendix I – Vendors Researched
NEAT analysis:
CX Services in Energy & Utilities
Published on: February 6, 2019 by Ivan KotzevLatest CX Services by Industry Sector Client Perspective
CX Services in Energy & Utility
Jan 11, 2019 | Customer Perspectives by Ivan Kotzev
NelsonHall's client perspective of CX Services in Energy & Utility consists of 24 pages. [...]view this reportdownload abstract
Latest CX Services by Industry Sector Market Forecast
Global CMS Market Forecast: 2015 - 2019
Nov 27, 2015 | Market Forecast by Vicki Jenkins
NelsonHall's "Global Customer Management Services Market Forecast: 2015-2019" consists of 64 pages. It is a comprehensive forecast of the customer management services (CMS) market and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their need [...]view this reportdownload abstract
NelsonHall's Self-Service Forecast Tool
This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.
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CX Services by Industry Sector:
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The End of Telecoms Sector Dominance in CX Services?
May 01, 2018, by Ivan KotzevFor many years, the telecoms sector has been the dominant market for customer experience (CX) services providers. However, over the last few years, consolidation, flat performance, decreasing margins caused by market saturation, new digital models and competitors, and unfavorable regul[...]
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CPG’s Digital CX Future: Notes from HGS Forum
Dec 13, 2017, by Ivan KotzevI recently attended HGS’ forum on the trends and challenges in CX for the European Consumer Packaged Goods (FMCG) market. In the company’s West London center, clients and prospects including Colgate, Danone, L’Oréal, Nespresso, Nomad Foods, and Mars discussed t[...]
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Closing the Gap in Healthcare: TeleTech’s Approach
Jun 28, 2017, by Ivan KotzevIn April 2017, TeleTech acquired healthcare BPS provider Connextions for $80m. The acquisition makes healthcare the second largest vertical for TeleTech, expected to reach ~21% of their annual revenue at ~$300m. I spoke with TeleTech recently to discuss the acquisition and their focus [...]
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CMS in 2017: Delivery & Transformation and Industry-Specific Predictions for the Year Ahead
Jan 13, 2017, by Ivan Kotzevby Vicki Jenkins & Ivan Kotzev NelsonHall’s principal Customer Management Services analysts take a look at how the CMS market will shape up in 2017, with predictions for CMS delivery & transformation from Ivan Kotzev, and industry-specific predictions from Vicki Jenkins. &nbs[...]
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Alorica Acquires EGS to Become Global Top 3 CMS Vendor: Healthcare Business Key to Growth
Jun 02, 2016, by Vicki JenkinsAndy Lee, Alorica founder and CEO, shared with me last summer that his goal was to become the number one CMS vendor (by revenue) serving N. America. Well, now he is closing in on that goal, with Alorica entering into a stock purchase agreement to acquire Expert Global Solutions (EGS). With EGS, we e[...]
latest blog posts on
CX Services by Industry Sector:
-
The End of Telecoms Sector Dominance in CX Services?
May 01, 2018, by Ivan KotzevFor many years, the telecoms sector has been the dominant market for customer experience (CX) services providers. However, over the last few years, consolidation, flat performance, decreasing margins caused by market saturation, new digital models and competitors, and unfavorable regul[...]
-
CPG’s Digital CX Future: Notes from HGS Forum
Dec 13, 2017, by Ivan KotzevI recently attended HGS’ forum on the trends and challenges in CX for the European Consumer Packaged Goods (FMCG) market. In the company’s West London center, clients and prospects including Colgate, Danone, L’Oréal, Nespresso, Nomad Foods, and Mars discussed t[...]
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Closing the Gap in Healthcare: TeleTech’s Approach
Jun 28, 2017, by Ivan KotzevIn April 2017, TeleTech acquired healthcare BPS provider Connextions for $80m. The acquisition makes healthcare the second largest vertical for TeleTech, expected to reach ~21% of their annual revenue at ~$300m. I spoke with TeleTech recently to discuss the acquisition and their focus [...]
-
CMS in 2017: Delivery & Transformation and Industry-Specific Predictions for the Year Ahead
Jan 13, 2017, by Ivan Kotzevby Vicki Jenkins & Ivan Kotzev NelsonHall’s principal Customer Management Services analysts take a look at how the CMS market will shape up in 2017, with predictions for CMS delivery & transformation from Ivan Kotzev, and industry-specific predictions from Vicki Jenkins. &nbs[...]
-
Alorica Acquires EGS to Become Global Top 3 CMS Vendor: Healthcare Business Key to Growth
Jun 02, 2016, by Vicki JenkinsAndy Lee, Alorica founder and CEO, shared with me last summer that his goal was to become the number one CMS vendor (by revenue) serving N. America. Well, now he is closing in on that goal, with Alorica entering into a stock purchase agreement to acquire Expert Global Solutions (EGS). With EGS, we e[...]
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- @IvanK_NH Feb 19, 2019Arvato CRM and Saham group merger rebrands as @majorel_global https://t.co/oP0vUGCCb3 #CXServices @NHInsight
- @IvanK_NH Feb 18, 2019Press: Indian elections create demand for content moderation services. @TeleDIBS has 1k people supporting the servi… https://t.co/AM6tu8OmkE
- @IvanK_NH Feb 15, 2019We just published a #NelsonHall #AnalyticsBPS profile for @TechMBPS available at https://t.co/6KA9NXmIiG https://t.co/Z9ZBmpPB3d
- @IvanK_NH Feb 15, 2019.@Webhelp_FR and its subsidiaries @DIRECTMEDICA and @Telecats develop automated medical information service MSD Fra… https://t.co/toNbakv2LW
- @IvanK_NH Feb 15, 2019
- @IvanK_NH Feb 14, 2019RT @DominiqueR_NH: For our next-gen testing services, we interviewed: @Accenture @Amdocs @Capgemini @sogeti @cigniti @Cognizant @DXCTe…
- @IvanK_NH Feb 11, 2019Analytics has evolved from an industry enabler to a big component in clients' new product strategy. For example in… https://t.co/5KvSHPEUH4
- @IvanK_NH Feb 08, 2019In #CXServices updates: management buy-out at @gkonecta, expansions by @teamhgs and @ttec_com https://t.co/WX9zhieZHm
- @IvanK_NH Feb 08, 2019.@Conduent completes the sale of a portfolio of select standalone customer care contracts to Skyview Capital LLC… https://t.co/0SJejwWgEv
- @IvanK_NH Feb 08, 2019.@Cognizant opens new technology and innovation hub in Boulder, CO #ITServices @NHInsight https://t.co/3r9SUoqche
latest CX Services by Industry Sector tracking service articles
Capgemini Announces Q4 2018 Revenues Up 7.8% (Up 5.7% Organic) to €3,502m
Feb 14, 2019 | Financial Results by Dominique Raviart
IBM Awarded Five-Year, $700m Hybrid Cloud Migration Contract Expansion by Banco Santander
Feb 13, 2019 | Contracts by David McIntire
Unisys Announces Q4 2018 Revenues Up 2.2% (Up 3.6% in CC) to $760.9m
Feb 13, 2019 | Financial Results by Charlotte Carter
IBM Awarded Five-Year, $63m Infrastructure Management and CX Consulting Contract Extension by ICBC Argentina
Feb 12, 2019 | Contracts by David McIntire
DXC Technology Announces Q3 FY19 Revenues down 5.22% (Down 2.6% in CC) to $5,178m
Feb 08, 2019 | Financial Results by Charlotte Carter
Genpact Announces Q4 2018 Revenues Up 13.7% (Up 14.6% in CC) to $835m
Feb 08, 2019 | Financial Results by Charlotte Carter
Accenture Completes Acquisition of Select Professional Services Workforce from Zafin
Feb 07, 2019 | Mergers and Acquisitions by Rachael Stormonth
Black Knight Launches Cloud Based Analytics Platform to Offer Greater Flexibility to Clients in Mortgage Lending
Feb 07, 2019 | New Offerings by Andy Efstathiou
Fiserv Announces Q4 2018 Revenues Up 2.3% to $1,551m
Feb 07, 2019 | Financial Results by Andy Efstathiou
Hinduja Global Solutions Announces Q3 FY19 Revenues Up 30.4% (Up 11.3% Organic) to Rs. 12,726m
Feb 07, 2019 | Financial Results by Ivan Kotzev