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Confidence Index:

for CX Services Delivery & Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within CX Services

Join NelsonHall CX Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall CX Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Delivery & Transformation market.

For a sample report and details of how to join NelsonHall's CX Services Confidence Index, please contact us

EXL- Advances in Analytics BPS

Vendor Analysis

by Ivan Kotzev

published on Mar 14, 2019

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Report Overview:

This NelsonHall vendor assessment analyzes EXL's offerings and capabilities in Analytics BPS.

Who is this Report for:

NelsonHall’s Advances in Analytics BPS report on EXL is a comprehensive assessment of EXL’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of BPS and identifying vendor suitability for BPS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of EXL analytics offerings and capabilities, and market and financial strengths including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

In 2018, EXL announced the global roll-out of its digital KYC offering developed earlier for HSBC. Also in 2018, EXL developed an analytics CECL (Current Expected Credit Loss) solution in partnership with TransUnion. TransUnion provided ten years of credit data for EXL to build algorithms that take into account economic cycles.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offering
  • Delivery Capability and Partnerships
  • Delivery Capability
  • Platforms and Intellectual Property
  • Commercial Model
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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