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has Database = f has Confidence = t -- IGNORED

Confidence Index:

for CX Services Delivery & Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within CX Services

Join NelsonHall CX Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall CX Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Delivery & Transformation market.

For a sample report and details of how to join NelsonHall's CX Services Confidence Index, please contact us

WNS - Advances in Analytics BPS

Vendor Analysis

by Ivan Kotzev

published on Apr 17, 2019

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Analytics BPS.

Who is this Report for:

NelsonHall’s Advances in Analytics BPS report on WNS is a comprehensive assessment of WNS’ offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of BPS and identifying vendor suitability for BPS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of WNS analytics offerings and capabilities, and market and financial strengths including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

WNS has a proprietary suite of productized platforms incorporating ML algorithms, big data services, text analytics, image processing platform such as Imagn, Agilius, Kwilo, Aptymize, Skense, Brandtittude, SocioSeer and domain or function specific tools and engines such as Sentinel, CONGENie, X-CLAim, and AnciFly. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery Capability
  • Platforms and Intellectual Property
  • Commercial Model
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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