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Search within: CX Services Delivery & Transformation:

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has Database = f has Confidence = t -- IGNORED

Confidence Index:

for CX Services Delivery & Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within CX Services

Join NelsonHall CX Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall CX Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Delivery & Transformation market.

For a sample report and details of how to join NelsonHall's CX Services Confidence Index, please contact us

CX Services Delivery & Transformation NEAT reports

The NEAT (NelsonHall Vendor Evaluation and Assessment) tools for strategic sourcing managers are part of NelsonHall's "speed-to-source" initiative. The NEAT tool sits at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their "ability to deliver immediate benefit" to buy-side organizations and their "ability to meet client future requirements".

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Customer Management Services

published 2016-05-04 | Project by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services (CMS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue increase, cost take-out, and customer experience improvement. Vendors evaluated are: Aegis, Alorica, Capita, Concentrix, CSS Corp, EGS, Firstsource, HGS, HP Enterprise Services, Intelenet Global Services, Minacs, Sutherland, Sykes, Tech Mahindra, Teleperformance, TeleTech, Transcom, Transcosmos, Webhelp, Wipro, WNS, and Xerox Services. To find out more, contact Guy Saunders at [email protected]
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WAHA CMS

published 2015-02-25 | Project by

NelsonHall's Work At Home Agent (WAHA) CMS NEAT analyzes the performance of vendors offering WAHA-based customer management services. Vendors within this NEAT analysis are Arise, Convergys, Firstsource, LiveOps, Sitel, Sutherland, Sykes and Teleperformance. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
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Transformational CMS

published 2014-10-23 | Project by

NelsonHall's Transformational CMS NEAT analyzes the performance of vendors offering Transformational Customer Management Services. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis include: CCS Corp, Firstsource, HGS, Infosys, Sutherland, Teleperformance, TCS, Transcom, Transcosmos, and WNS. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
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Multi-Channel CMS

published 2014-02-03 | Project by

NelsonHall's Multi-Channel CMS NEAT analyzes the performance of vendors offering multi-channel customer management services. Vendors within this NEAT analysis include: HP, Infosys Serco, Sitel, Sutherland, West and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
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Social Media Services BPO

published 2013-10-17 | Project by

NelsonHall's Social Media Services NEAT analysis assesses the capability of vendors offering Social Media Services business process outsourcing. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Aegis, Capita, Dell, Firstsource, Genpact, HP Enterprise Services, Sitel, Wipro, WNS, and Xerox Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
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