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Infosys - RPA and AI in Banking BPS

Vendor Analysis

by Andy Efstathiou

published on Nov 14, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in RPA and AI in Banking BPS.

Who is this Report for:

NelsonHall’s Retail Banking BPS Vendor Assessment for Infosys is a comprehensive assessment of Infosys’ RPA and AI offerings and capabilities for the banking industry designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of RPA and AI services and identifying vendor suitability for banking industry (consumer banking, commercial banking, and capital markets) RPA and AI services RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys’ RPA and AI services for banking offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of  delivery locations.

 

Key Findings & Highlights:

This NelsonHall assessment analyzes Infosys’ offerings and capabilities in  RPA and AI services for the banking industry. Infosys is one of a number of banking services vendors analyzed in NelsonHall’s comprehensive industry analysis programs.  

Infosys has been active in implementing automation capabilities for clients’ operations over the past ten years. These capabilities were productized as the first AssistEdge solution, which provided data extraction and updates.  

In late 2008, Infosys implemented its first RPA deployment at a banking client. A consumer lending client requested automation of data extraction, enrichment, and updates. Infosys implemented this capability using proprietary tools, specifically AssistEdge and the recently launched Infosys MANA solution over the course of its RPA journey.  
 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery
  • Platforms
  • MANA
  • Pricing and Contracts
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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