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WNS - Business Process Transformation through RPA and AI

Vendor Analysis

by John Willmott

published on Apr 04, 2018

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Report Overview:

WNS has a particularly strong domain focus, is organized by industry within both its go-to-market organization and its delivery organization and positions against its strong domain-centricity. Accordingly, WNS has built a number of assets combining RPA and AI technologies, badged under the WNS TRAC umbrella, for its target domains and currently has a particular emphasis on the travel and insurance sectors.

Who is this Report for:

NelsonHall’s Business Process Transformation through RPA & AI profile of WNS is a comprehensive assessment of WNS’ automation-centric service offerings and capabilities in support of business process transformation designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers to deliver process transformation and automation using RPA and/or AI technologies and identifying vendor suitability for RFPs seeking automation-led process transformation or business process services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of WNS’ offerings, capabilities, and market presence in support of business process transformation through the application of RPA and AI technology including:

  • Analysis of the company’s offerings and key service components for achieving business process transformation through the application of RPA and AI technology
  • Analysis of the company’s delivery organization for delivering business process transformation through the application of RPA and AI technology
  • Analysis of the profile of the company’s RPA and AI-based services customer base, including the company’s targeting strategy and examples of current contracts
  • Revenue estimates for the company’s RPA and AI-centric services
  • Identification of the company’s strategy, emphasis and new developments in support of business process transformation through the application of RPA and AI technology
  • Analysis of the company’s strengths, weaknesses and outlook in achieving business process transformation through the application of RPA and AI technology.

Key Findings & Highlights:

WNS has a proprietary solution for process automation, WNS Robotics & Digital Automation TRAC, that it positions as an “all-encompassing suite of industry-specific and cross-industry solutions, that unifies key components of Consulting, Domain, and Technology into a single framework, delivering what is a rapid and seamless Digital and Automation journey.” Automation technologies used include third-party bots, desktop automation, web automation, and custom-developed automation, which are combined with both proprietary and third-party platforms to offer new digital process models.

WNS’ deployment methodology, 4D, encompasses:

  • Diagnosis, a feasibility study to identify high-level implementation areas and potential benefits
  • Design, a detailed study of the process/activities in scope and production of the solution design
  • Development, configuration, and coding of WBOT scripts, test case creation, and environment set-up
  • Deployment, covering user acceptance testing, production environment setup, and deployment on user desktops.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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