John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on May 23, 2016
NelsonHall’s “Next Generation Finance & Accounting BPS” 38-page report is based on interviews with executives within both BPS vendors and audit firms.
The report analyzes the “art-of-the-possible” and emerging developments within F&A outsourcing.
In particular, the report covers client requirements from next generation F&A BPS, the impact of RPA, the role of platform & cloud-based services including BPaaS, reporting & analytics, and the evolution of commercial pricing models and assesses the implications of these developments for both buyers and BPS vendors.
NelsonHall’s “Next Generation Finance & Accounting BPS” report is an analysis of the “art-of-the-possible” and emerging developments within F&A outsourcing designed for:
The report is based on interviews with executives within both BPS vendors and audit firms offering finance and accounting outsourcing services.
The report analyzes the “art-of-the-possible” and emerging developments within finance and accounting BPS. In particular, the report covers:
Finance and accounting BPS services is one of the most mature BPS services with well-established process models and offshore delivery capability. It is also mature in its adoption of point solutions in support of specific F&A processes.
However, F&A BPS is now undergoing a significant transformation. Firstly, F&A BPS has proved a fertile ground for RPA with significant implications for process quality, productivity improvement, and commercial renegotiation.
Secondly, BPaaS services are beginning to replace client-specific point solutions as a means of introducing new process models into particular edge processes or pain points within finance and accounting.
Thirdly, reporting has become much more real-time and drill-down with analytics playing an increasing role.
At the same time, the process focus of F&A BPS is also changing with P2P becoming less significant, R2R the current main focus of the market, and vendors beginning to address financial planning and budgeting.
