John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Jul 21, 2021
This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in F&A BPS and transformation.
NelsonHall’s F&A transformation profile on Conduent is a comprehensive assessment of Conduent’s F&A BPS and transformation offerings and capabilities, designed for:
The report provides a comprehensive and objective analysis of Conduent’s F&A BPS and transformation offerings and capabilities, including:
This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in F&A BPS and transformation.
Conduent, initially through its predecessor ACS, has been active in F&A outsourcing since the early 2000s.
The company had a strong initial focus on accounts payable, and early contract wins included:
While the company at one point in its ownership by Xerox focused solely on major enterprises, the company is now focusing much more on enterprises with ~$3bn-$5bn in revenue. The company has doubled down on its procure-to-pay capability, considerably strengthening its point services to deliver business value in procure-to-pay, and is placing increased emphasis on winning complementary business in order-to-cash and record-to-report.
The company is also looking to use gainshare-based point services in areas such as revenue recovery as a means of demonstrating its capabilities in new accounts.
