John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Jul 21, 2021
This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in F&A BPS and transformation.
NelsonHall's F&A transformation profile on Infosys is a comprehensive assessment of Infosys BPM’s F&A BPS and transformation offerings and capabilities, designed for:
The report provides a comprehensive and objective analysis of Infosyss F&A BPS and transformation offerings and capabilities, and market and financial strengths, including:
This NelsonHall vendor assessment analyses Infosys’ offerings and capabilities in F&A BPS and transformation.
Infosys BPM has been active in F&A BPS since 2004. Key foundational clients included contracts with Alcoa, Arrow, Level3 Communications, and Ingram Micro. The company now estimates that it has ~135 F&A clients.
Infosys BPM is finding that ~80% of clients are now seeking combined BPO, applications, and IT infrastructure capability and that enterprises are increasingly prepared to switch vendors to increase their speed of transformation. Infosys BPM has achieved recent wins of CEVA Logistics and NetApp from competitors.
Infosys's F&A BPS practice operates from 29 delivery centers. The company has a Finance CoE headquartered in India and mirrored across each of its delivery centers. The Finance CoE supports:
Infosys has a separate practice for change management with ~350 consultants, instrumental in achieving ~96% staff retention for the contract with the major professional services firm.
