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EXL - Life, Annuities, and Pension: Operation Transformation

Vendor Analysis

by NelsonHall Analyst

published on Sep 29, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes EXL's offerings and capabilities in life, annuities, and pension operation transformation services.

Who is this Report for:

NelsonHall’s life, annuities, and pension operation transformation profile on EXL is a comprehensive assessment of EXL’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital services and life, annuities and pension operation transformation services and identifying vendor suitability for RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the life, annuities, and pension operation transformation sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of EXL’s life, annuities and pension operation transformation services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery locations. 

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes EXL’s offerings and capabilities in life, annuities, and pension operation transformation services.

EXL offers data-led digital operations management and advisory services for life, annuities, and pension carriers in new business setup and underwriting, actuarial, marketing and acquisition, policy servicing, customer service administration, life claims administration, distribution management, benefit management, and funds management.

EXL is advancing new segments using digital solutions, including EXL Xtrakto.AI™ for implementing AI at scale and Exelia.AI for contact center transformation through conversational AI. These solutions are built on modern no code/ low code platform tech-stacks that are AI-powered, analytics-driven, and cloud-native, including new business acquisition-as-a-service, AI-powered claims experience, billing-as-a-service, low touch enrollment and onboarding, digital TPA ecosystem, actuarial and finance COE, and data-driven underwriting.

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