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Capita - Benefits Administration

Vendor Analysis

by NelsonHall Analyst

published on Sep 17, 2013

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Report Overview:

Capita Employee Benefits is a U.K. headquartered provider of benefits administration. The company was formed when Capita Hartshead and Bluefin Corporate Consulting merged in October 2012.

Capita Employee Benefits' pension scheme administration offering covers DB scheme administration, DC scheme administration, and hybrid and CARE scheme administration.

Who is this Report for:

NelsonHall's Benefits Administration Vendor Assessment for Capita Employee Benefits is a comprehensive assessment of Capita Employee Benefits' benefits administration offering and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of benefits administration and identifying vendor suitability for benefits administration RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the benefits services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of Capita Employee Benefits' benefits administration offering, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

Other ancillary services offered by the company related to pension scheme administration include: automatic enrollment services, scheme discontinuance / wind-up services, flexible benefits, and health management.

All of Capita Employee Benefits' revenues are generated in the U.K. and Ireland. By volume, the majority of its clients are from the mid-market. Approximately 10% of the company's pension administration clients are from the public sector. Top verticals within the private sector include retail, financial services, and professional services.

Capita Employee Benefits has ~900 pension administration clients and ~4m members across its benefits administration business. The Bluefin acquisition added ~350 clients.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Automatic Enrollment Services
  • Scheme Discontinuance/Wind-up Services
  • Pension Protection Fund (PPF) Services
  • Capita Health and Occupational Health and Wellbeing Services (OHS)
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Target First-generation Clients
  • Grow its Pension Administration Business in Ireland
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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