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Innovation Group - P&C Insurance BPO

Vendor Analysis

by NelsonHall Analyst

published on Nov 12, 2013

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Report Overview:

This NelsonHall vendor assessment analyzes Innovation's offerings and capabilities in the P&C insurance sector.

Innovation is one of a number of P&C insurance companies analyzed in this comprehensive industry analysis.

Who is this Report for:

NelsonHall's P&C Insurance BPO profile on Innovation Group ('Innovation') is a comprehensive assessment of Innovation's offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of P&C insurance BPO services and identifying vendor suitability for P&C insurance BPO RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of Innovation's P&C insurance BPO offerings and capabilities, and market and financial strengths, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.




Key Findings & Highlights:

Innovation is a publicly listed U.K. headquartered specialist provider of BPO (88%) and software (12%), based on FY 2012 revenues for property and casualty/general insurance processing, to the following types of client:

  • P&C insurers. Innovation's focus is primarily: property, motor and specialty for personal, commercial and specialty lines (e.g. warranty, travel); the Group is not present in life, marine or other forms of P&C BPO
  • Fleet managers
  • Automotive OEMs.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Innovation U.S.
  • Innovation South Africa
  • Innovation Australia
  • Innovation U.K.
  • Innovation Germany
  • Innovation France, Spain and Benelux
  • Innovation India
  • Delivery Capability and Partnerships
  • Geographic footprint
  • P&C BPO Technology and Tools
  • Target markets
  • Product and geographic focus
  • Client base
  • U.S.
  • U.K.
  • Germany
  • Spain and France
  • Benelux
  • South Africa
  • Australia
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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