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Genpact - Auto Insurance BPO

Vendor Analysis

by NelsonHall Analyst

published on May 06, 2014

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Report Overview:

This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in the auto insurance sector.

Genpact is one of a number of auto insurance companies analyzed in this comprehensive industry analysis.

Who is this Report for:

NelsonHall's Auto Insurance BPO profile on Genpact is a comprehensive assessment of Genpact's offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of auto insurance BPO services and identifying vendor suitability for P&C insurance BPO RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Genpact's auto insurance BPO offerings and capabilities, and market and financial strengths, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.




Key Findings & Highlights:

Genpact's first P&C BPO engagements (during the early 90s) were two GE subsidiaries: one self-insured and one for commercial auto insurance; both were later bought out by SwissRe.

Genpact supports all lines of P&C BPO, and since its IPO it has expanded its P&C BPO business with non-GE organizations.

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