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EXL - Auto Insurance BPO

Vendor Analysis

by NelsonHall Analyst

published on Jun 11, 2014

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Report Overview:

This NelsonHall vendor assessment analyzes EXL's offerings and capabilities in the auto insurance sector.

EXL is one of a number of auto insurance companies analyzed in this comprehensive industry analysis.

Who is this Report for:

NelsonHall's Auto Insurance BPO profile on EXL is a comprehensive assessment of EXL's offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of auto insurance BPO services and identifying vendor suitability for P&C insurance BPO RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of EXL's auto insurance BPO offerings and capabilities, and market and financial strengths, including:

Identification of the company's strategy, emphasis, and new developments

  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.




Key Findings & Highlights:

Auto is a significant component of EXL's insurance business, where it is particularly looking to grow its presence in U.K./Europe.

While most (around 80%) of EXL's auto clients are based in the U.S., EXL's auto strategy is more U.K. and European focused and it has ambitious growth plans, including possible acquisitions in the next 3-5 years.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Auto Insurance BPO Offerings
  • Analytics Offerings
  • Delivery Capability and Partnerships
  • Geographic footprint
  • Technology and tools
  • Target markets
  • Geographic and product focus
  • Client base
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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