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WNS - Property & Casualty BPS

Vendor Analysis

by NelsonHall Analyst

published on Mar 24, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in the property and casualty BPS sector.  

WNS is one of a number of BPS vendors analyzed in this comprehensive industry analysis. 

Who is this Report for:

NelsonHall’s property and casualty BPS profile on WNS is a comprehensive assessment of WNS’ offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of property and casualty BPS services and identifying vendor suitability for property and casualty BPS RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of WNS’ property and casualty BPS offerings and capabilities, and market and financial strengths, including: 

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of  delivery locations.

Key Findings & Highlights:

WNS has gone through a series of acquisitions in the past years in order to initially enter and thereafter strengthen its property and casualty (P&C) BPS capabilities. More specifically, in 2003, WNS got into P&C by acquiring Town & Country Assistance Ltd, a U.K. based automobiles claims handling company. In 2008, WNS also acquired Chang Ltd, an auto insurance claims processing service provider in the U.K. However, the acquisition of Aviva Global Services in 2008, the holding company of insurance group Aviva's offshore BOT (Build-Operate-Transfer) facilities in Bangalore, Pune, Chennai and Colombo, valued at $228m, had the biggest impact on WNS' future capabilities, as it was a significant expansion in P&C BPS. 

As of the end of 2016, WNS provides services in support of the following lines of insurance: motor/fleet, property, liability, marine, engineering/construction, SMEs, agriculture, worker's comp, strata and other specialty lines. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery capabilities
  • Tools and technology
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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