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Conduent - Benefits Administration

Vendor Analysis

by NelsonHall Analyst

published on Nov 22, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes Conduent's capabilities and offerings in benefits administration.

Who is this Report for:

NelsonHall’s benefits administration vendor assessment for Conduent is a comprehensive assessment of Conduent’s benefits administration services offering and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of benefits administration and identifying vendor suitability for benefits administration RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the benefits administration sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of Conduent’s benefits administration offering, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations. 

Key Findings & Highlights:

Conduent is a business process services (BPS) provider, created in  January 2017 from a divesture from Xerox. 

Conduent’s benefits administration services offering includes DB administration, DC administration, group annuity administration, H&W administration, voluntary benefits administration, COBRA administration, spending account administration, ACA services, private exchanges, absence management, audit services, and global benefits services.  

Conduent has ~347 benefits administration clients and serves ~12.1m participants.  
  

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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