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Contracts Database

for MSP/CWS

Track the pattern of service adoption by monitoring MSP/CWS contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

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Confidence Index:

for MSP/CWS

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within HR Technology & Services

Join NelsonHall HR Technology & Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall HR Technology & Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global MSP/CWS market.

For a sample report and details of how to join NelsonHall's HR Technology & Services Confidence Index, please contact us

Targeting Managed Service Programs

Market Analysis

by Elizabeth Rennie

published on Oct 21, 2015

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

NelsonHall's market analysis of Managed Service Programs (MSP) consists of 84 pages.

Who is this Report for:

NelsonHall’s “Targeting Managed Service Programs” report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating sourcing developments within MSP
  • HR decision makers exploring the benefits and inhibitors of MSP as evidenced from the clients and vendor capability
  • Vendor marketing, sales and business managers developing strategies to identify developments and target opportunities within Managed Service Programs
  • Financial analysts and investors specializing in, or covering the HR outsourcing industry and suppliers.

Scope of this Report:

This report analyzes the global market for Managed Service Programs (MSP) and its constituent services. The report addresses the following questions:

  • What is the current and future market for MSP services?
  • What are the customer requirements and how are they changing?
  • What are the benefits/results vendors have been able to achieve for their clients?
  • What services are customers buying from MSP vendors?
  • What is the size and growth of the MSP market by geography?
  • What is the size of the MSP market by industry and which sectors are experiencing increased demand? What is the size by small, mid and large market?
  • Who are the leading vendors in MSP overall and by geography?
  • What are the vendor selection criteria, challenges and critical success factors for vendors targeting MSP?
  • What technologies and platforms are being utilized and what are the latest developments and trends emerging?

Key Findings & Highlights:

The MSP market is currently focused on vendor neutral models and localized service delivery. However, there is an increasing appetite for direct sourcing as well as SOW contracts, as organizations seek greater effectiveness and look for outcome based models.

In addition, MSP services will increasingly blend with RPO services to meet wider workforce challenges. 

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