featured posts:
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Capgemini Strengthens Digital HR Portfolio with Just-In-Time Launch of Digital Learning Operations
Aug 31, 2018, by NelsonHall AnalystCapgemini has launched a new offering in its digital HR portfolio, Digital Learning Operations (DLO). A key feature of DLO is platform flexibility, important because next-gen platforms are better at delivering just-in-time training personalized for the learner. DLO is also important because its Digital Content Factory focuses on providing content via digital modalities, which ar[...]
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The Journey for HR Services in 2018: Part 1
Nov 29, 2017, by NelsonHall AnalystAs 2017 comes to a close, it’s an ideal time to reflect on key developments and innovations within HR services, and what to expect in 2018 by HR service line. This week, I’ll discuss specifics around two aspects of talent management (recruiting and learning), and next week I’ll explore payroll and benefits administration in more detail. Overall, the level of 2017[...]
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The Gig Economy & the Challenge for HR
Sep 22, 2017, by NelsonHall AnalystThe gig economy has been a recent trending topic. While the concept of gig workers is nothing new, the attention being paid to it is, especially since this is an area whose growth has been facilitated by the digital marketplace. Here, I take a quick look at the challenges gig workers present for HR. Gig workers present a challenge on several fronts, especially when it comes to managing[...]
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A Closer Look at the Modern Approach to Multi-Process HR Services
Jul 31, 2017, by NelsonHall AnalystThis is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologies and cloud-based HR services. Here, I take a quick look at both strategies. Intelligent technol[...]
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Trending Now in HR Services
Jun 30, 2017, by NelsonHall AnalystAs H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The most common theme in the payroll market is global and multi-country activity. NelsonHall estimates tha[...]
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Application of RPA & AI Technologies in Learning BPS
Mar 27, 2017, by NelsonHall AnalystMy colleague, Gary Bragar, recently discussed RPA and AI initiatives in HR, including payroll, recruiting, and learning. Within learning BPS, the majority of RPA investments have been made at a basic level within learning administration, specifically around training scheduling. For example, it previously took ~40 FTEs to manage the entire scheduling process for ~1k classrooms, includ[...]
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State of the Learning BPS Market: Focusing on Performance Objective Training
Mar 21, 2017, by NelsonHall AnalystNelsonHall recently published its latest market analysis report on learning BPS, which recognizes the evolution of the learning BPS maturity model from traditional training to integrated training, and now to performance training. Here, I take a look at this latest approach to learning BPS. Through the performance-driven approach, buyers seek one of five main objectives: [...]
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HRO: A Year in Review & 2017 Preview
Jan 06, 2017, by NelsonHall AnalystFollowing several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look at what happened in 2016 to lay the foundations for things to come, specifically in payroll services[...]
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Highlights & Trends in the HRO Market in H1 2016
Aug 03, 2016, by NelsonHall AnalystAs earnings are released, it’s a good time to reflect on HR outsourcing trends by key service line. Here’s a brief round-up of market activity across payroll, RPO, and learning services in H1 2016. Payroll Payroll activity has been bustling in Europe YTD, with a strong emphasis on ramping up capabilities. SD Worx made two acquisitions to accelerate its growth across[...]
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HRO: 2015 Highlights & the Shape of Things to Come
Nov 30, 2015, by NelsonHall AnalystAs the year winds down, it’s a good time to reflect on the significant activities in the HRO market in 2015 and consider the likely shape of things to come in 2016. Overall, HRO contract activity is up ~11% y/y in 2015. Renewals and contract extensions account for 25% of that activity, vendor changes ~20%, and new deals 55%. Regional and global multi-country contracts continued[...]
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High Levels of HRO M&A Activity in H1 2014 Led by Benefits Administration Acquisitions
Aug 14, 2014, by NelsonHall AnalystOverall H1 HRO M&A activity is up year-over-year, and acquisition activity has increased in nearly all service lines except learning. While learning M&A activity was high in H1 2013, this year, M&A activity in H1 2014 was strongest in the benefits administration market, and it’s occurring in both the U.S. and U.K. as vendors strengthen their DC contribution capability.&[...]
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Highlights and Trends in the HRO Market in H1 2014
Jul 10, 2014, by NelsonHall AnalystThe HRO market is always buzzing with activity. With the first half of the year over, it’s a good time to examine the key trends by service area. Benefits Administration: Benefits administration was a hotbed of activity in H1! Contracts were awarded across various service lines in the U.S. as well as in the U.K. There was a solid stream of pensions and retirement administration c[...]
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Learning BPS Buyers Seek Proactive & Innovative Solutions to Enhance the Learner Experience
Apr 27, 2017, by NelsonHall AnalystNelsonHall’s latest Learning BPS NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with learning BPS customers. Principal issues & operational priorities Some of the more prominent issues and operational priorities cited by r[...]
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European, Multi-Country & Selective Contracts Dominate 2015 Learning BPO Market
Nov 03, 2015, by NelsonHall AnalystThe global learning BPO (LBPO) market was worth $2.9bn in 2014 and NelsonHall forecasts it to grow at 6.7% per annum, reaching $4bn by 2019. But what is the current pattern and nature of LBPO deals, and how are things changing? Recent LBPO activity has been largely from Europe, a trend which began to pick up in 2014. Activity is widespread across Europe, including the U.K., Germany, Nordics, De[...]
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The Future of Blended Learning
Jun 30, 2015, by NelsonHall AnalystNot long ago the concept of blended learning typically meant formal instructor-led training combined with self-paced e-learning. Now it includes both formal and informal methods delivered in a variety of modes. The widespread use of mobile technologies cannot be ignored, and now the trend is for on-demand and just-in-time (JIT) learning. Microlearning is also increasing in importance: while mil[...]
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Learning Services Vendors Revamp Their Offerings
Mar 31, 2015, by NelsonHall AnalystDemand for learning services has been the lowest of all the HR outsourcing services over the last few years. But while the market has been in a lull, several suppliers have taken the time to revamp their learning services businesses in one of two ways. The first approach is about honing learning offerings around one specific learning function. Sometimes this is about refining one func[...]