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Confidence Index:

for Multi-Process & Cloud HR Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within HR Technology & Services

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Every quarter NelsonHall publishes the NelsonHall HR Technology & Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Multi-Process & Cloud HR Services market.

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Conduent - Cloud HR Transformation Services

Vendor Analysis

by Elizabeth Rennie

published on Sep 21, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in Cloud HR Transformation Services.

Who is this Report for:

NelsonHall’s Cloud HR Transformation Services profile on Conduent is a comprehensive assessment of Conduent offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Cloud HR Transformation Services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Cloud HR Transformation Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Conduent’s Cloud HR Transformation Services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in Cloud HR Transformation Services.

Conduent, headquartered in New Jersey, is a business process services (BPS) provider founded in 2017 from a divestiture from Xerox. ACS sold its outsourcing practice to Xerox who spun off their BPO division into a wholly separate corporation, Conduent, incorporated in January 2017.

Conduent has provided HR Service delivery for over 30 years, taking into account its ACS heritage. ACS had entered this market in 1999 and was awarded its first significant HR services contract by Motorola in 2002.  Across its HR & Learning Solutions division, Conduent’s HR and Learning division has ~5,600 employees, services ~10m employees and participants; of these ~45% (representing 111 clients) are multi-process HR outsourcing clients. Conduent’s HR Service offerings include:

  • HR & Payroll Solutions
  • Wealth & Retirement Benefit Solutions
  • Health & Wellness Benefit Solutions
  • BenefitWallet Health Account Solutions
  • Learning Solutions.

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