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Contracts Database

for HR Technology & Services

Track the pattern of service adoption by monitoring HR Technology & Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Confidence Index:

for HR Technology & Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within HR Technology & Services

Join NelsonHall HR Technology & Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall HR Technology & Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global HR Technology & Services market.

For a sample report and details of how to join NelsonHall's HR Technology & Services Confidence Index, please contact us

Join NelsonHall HRO Confidence Index

Every quarter NelsonHall publishes the NelsonHall HR Outsourcing Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global HR outsourcing market.

For a sample report and details of how to join NelsonHall's HR Outsourcing Confidence Index, please contact Amy L. Gurchensky

Payroll Services

Market Analysis

by Pete Tiliakos

published on Mar 08, 2021

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Report Overview:

NelsonHall's market analysis of Payroll Services consists of 59 pages.

Who is this Report for:

NelsonHall’s Payroll Services report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating developments and offerings within the payroll services market 
  • Vendor marketing, sales and business managers developing strategies to target opportunities in the payroll services marketplace
  • Financial analysts and investors specializing in the HR technology and services sector, including managed payroll services.

Scope of this Report:

The report analyzes the worldwide market for payroll services and addresses the following questions:

  • What is the market size and projected growth for the payroll services market by geography?
  • What are the top drivers for adoption of payroll services?
  • What are the benefits currently achieved by users of payroll services?
  • What factors are inhibiting user adoption of payroll services?
  • What pricing mechanisms are typically used within payroll service contracts and how is this changing?
  • Who are the leading payroll services vendors globally and by geography?
  • What combination of services is typically provided within managed payroll services contracts and what new services are being added?
  • What is the current pattern of delivery location used for payroll services and how is this changing?
  • What are the challenges and success factors within payroll services?

Key Findings & Highlights:

With payroll now a critical, core element in the employee experience, global footprints creeping, and compliance risks rapidly intensifying, organizations of every size are keenly focused on payroll as a key area of investment and modernization moving ahead.

The aftereffects of the pandemic further strained and exposed operating models up and down market, leaving many firms across sectors realizing investments to futureproof payroll operations for greater resiliency, and strategic value can no longer wait. Thus, payroll services adoption is being driven by the need to ‘futureproof’ payroll operations globally, providing a modern employee experience, and leveraging digital technology to enhance payroll outcomes: timely, accurate, compliant.

Managed payroll service offerings are no longer exclusively offered by traditional ‘pure payroll’ providers, and are now more commonly offered by three primary vendor types (as detailed in the slides following) including: traditional managed payroll providers, HRO/HR BPaaS providers, and HCM technology providers.

Offerings are commonly being scaled to meet a wide range of buyers, sectors and geographies, with the midsized buyer currently the largest adopter. Providers are increasingly positioning payroll service offerings in support of multi-national footprints as platform-based solutions, incorporating technology and services within a single vendor offering globally.

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Payroll Services 2021

published 2021-03-30 | Project by Pete Tiliakos

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with overall digital payroll capability, and with specific capability in multi-country payroll and in the Asia Pacific region. Vendors evaluated for this NEAT are: ADAM HCM, activpayroll, ADP Employer Services, Alight Solutions, Ascender, AscentHR, Ceridian, CloudPay, Conduent, Immedis, Infosys, Neeyamo, OneSource Virtual, Papaya Global, PayAsia, Paychex, Payzaar, Ramco Systems, Safeguard Global, SD Worx, TMF Group, UKG, and Zalaris. To find out more, contact Guy Saunders at [email protected]
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