featured posts:
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Engaging with Benefits: Spotlight on Benefitfocus
Nov 19, 2019, by Gary BragarLast week I attended the Benefitfocus Seller Place 2020 conference. Benefitfocus has repositioned itself from a software company to a benefits platform provider with solutions focused on engaging and improving the user experience while helping employers and employees make more informed decisions and reduce cost. Benefitfocus has 25m consumers, serving 150k employers with 15.5m emp[...]
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Korn Ferry’s Spotlight on Talent Advisory
Jul 03, 2019, by Gary BragarI recently attended Korn Ferry’s RPO Client Advisory Forum, which was all about talent management. The theme was ‘unplugged’ and featured frank discussions about the RPO industry, including the challenges faced by the clients and service providers who attended from every region. Beyond RPO, Korn Ferry offers many complementary talent management services, includin[...]
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PeopleScout: Improving Employer Branding, Driving Global Growth
Jun 20, 2019, by Gary BragarLast week I attended PeopleScout’s annual client NEXT Talent Summit 2019. In the keynote address, President Taryn Owen noted that this event marked one year since its acquisition of TMP to strengthen its global RPO and talent advisory capabilities. TMP, which operated in the U.K. under the brand name TMP Worldwide, provides employer branding, recruitment marketing, and RPO serv[...]
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ADP’s Latest Workplace Innovations
Apr 10, 2019, by Gary BragarADP held its 26th annual Meeting of the Minds (MOTM) client conference recently, celebrating its 70 years in business. ADP is helping change the way employees work by continuously introducing new and enhanced products and services, and here I focus on three key areas: mobile, how pay is accessed, and recruiting. ADP Mobile: growth & new developments ADP has 20 million regis[...]
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Ceridian Dayforce: Client Results, Opportunities & Challenges
Oct 26, 2018, by Gary Bragarby Gary Bragar & Pete Tiliakos This past week at Caesars Palace in Las Vegas, Ceridian held its 31st annual client event, Ceridian INSIGHTS. The event attracted ~3k attendees and consisted of 150 sessions, many presented by clients highlighting the capabilities of the Dayforce HCM platform and the outcomes achieved following its adoption. In this blog, we highlight a few of th[...]
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Cielo: Latest Developments & RPO Growth in Latin America
Oct 04, 2018, by Gary BragarLast week, I attended Cielo’s annual analyst event, held at its service center in Buenos Aires, Argentina. Here I round up the latest high-level developments at the RPO vendor, then take a closer look at its Latin American business. Latest developments & 2020 roadmap Cielo performs ~157k hires for ~154 clients in ~92 countries in 36 languages. Clients are served by ~2[...]
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HR Services Contract Activity Review, H1 2018
Aug 03, 2018, by Gary BragarNelsonHall’s recently published global BPS market forecast reveals that the overall HR services market will grow at 5.8% in 2018. Here I look at how each of the key HRS sub-service lines have performed in H1 2018. In order of number of contracts announced (highest to lowest), this covers Benefits Administration, Multi-Process HRS, Learning, Payroll, and Recruitment. I also prov[...]
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The Growth of AMS’ Cleveland Global Client Service Center
Jul 03, 2018, by Gary BragarLast week, I visited the recruitment and talent management vendor Alexander Mann Solutions’ Global Client Service Center (GCSC) in Cleveland. Here I take a quick look at the growth of the operation and at recent initiatives. Cleveland as a location Alexander Mann Solutions (AMS) has seven GCSCs, the fourth of which opened in Cleveland in September 2012 to support AMS&rsqu[...]
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PeopleScout Continues Global Expansion with Acquisition of TMP Holdings
Jun 21, 2018, by Gary BragarAt its recent Talent Summit, PeopleScout announced the expansion of its service centers in the U.S., Canada, Europe, and Asia Pacific, plus the acquisition of TMP Holdings, a provider of employer branding and RPO services operating in the U.K. via Yocto, the RPO division of TMP Worldwide. Already the largest RPO provider in terms of number of hires (~300k annually) and the largest[...]
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Talent Disruption: What’s Next?
Jun 15, 2018, by Gary BragarLast week, I attended and presented at Futurestep’s second annual client event, themed Talent Disruption: What’s Next? with clients attending from Asia Pacific, Europe and North America. Below is a round-up of the event’s main talking points. Key talent acquisition & retention challenges The following summarizes some of the key challenges presented by Futu[...]
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Neeyamo Addressing the White Spaces in HR
May 18, 2018, by Gary BragarNow in its tenth year, Neeyamo is hitting its stride as a niche global HR services provider. I recently caught up with the company at its first U.S. analyst and advisor event for an update on its HR service lines. Strategic focus Neeyamo aims to ‘address the white spaces in HR technology and services’, including underserved markets and geographies. It positions itse[...]
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ADP’s Spotlight on Engagement & Retention
Mar 23, 2018, by Gary BragarAt ADP’s annual Meeting of the Minds client event this past week, what caught my attention most were the initiatives geared towards improving employee engagement/satisfaction and retention. Clearly, ADP has identified these areas as key, with its own research institute finding that ~2/3 of all turnover is voluntary – i.e. employees are leaving because they have not been g[...]
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Candidate Focus: RPO Vendors Can Up Their Game
Mar 12, 2018, by Gary BragarNelsonHall recently published its Next Generation RPO market analysis and NEAT vendor assessment, as part of which we interviewed the clients of 20 RPO vendors across North America, Europe, and Asia Pacific to ascertain their expectations and satisfaction levels across a range of >40 recruitment service criteria. Here I look at how working with candidates has emerged as the top area for impr[...]
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PeopleScout Improving the Candidate Experience with Affinix
Dec 20, 2017, by Gary BragarRecent NelsonHall interviews with the clients of the top ~20 global RPO vendors revealed that candidate communication was rated the most important vendor characteristic, with an importance score of 96%. However, the satisfaction score for candidate communication across all vendor clients was 82%, falling some way short of client expectations. Recognizing the importance of can[...]
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Sevenstep RPO’s Employee Care Focus
Nov 03, 2017, by Gary BragarSevenstep RPO held its second annual analyst event last week. In addition to analysts, advisors, vendor leadership, and key service providers, practitioners/buy-side clients also attended for the day, including Commonwealth of MA, Amazon, and CVS. Here I discuss a few key take-aways. Sevenstep RPO overview With ~300 employees, Sevenstep RPO has global delivery centers in three [...]
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Ceridian INSIGHTS is Vegas Strong
Oct 10, 2017, by Gary BragarLast week, Ceridian held its annual customer forum, Ceridian INSIGHTS, in Las Vegas, where it showed its support for the victims of the recent shooting, and demonstrated its commitment to people as the mainstay of its philosophy. Ceridian established a website at the conference where attendees were able to make donations to a victim support fund, with Ceridian making the first contribution,[...]
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The Verdict of Cloud HR Services Clients: Providers Must Improve in 3 Key Areas
Aug 24, 2017, by Gary BragarNelsonHall recently published its 2017 Cloud-Based HR Services market analysis study and NEAT vendor assessment, as part of which we interviewed the clients of leading cloud-based HR services vendors to ascertain satisfaction levels across a range of service criteria. And while we found that cloud-based HR services were meeting client expectations in a few areas, those areas were mostly of lower i[...]
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Compliance & VMS Technology: Clients Identify Areas Where MSP Vendors Need to Improve
Jul 28, 2017, by Gary BragarNelsonHall recently published its 2017 Managed Services Programs (MSP) market analysis and NEAT vendor assessment, as part of which we interviewed the clients of leading MSP vendors to ascertain satisfaction levels across a range of MSP service criteria. And while we found that MSP is largely meeting or exceeding client expectations, there are a few areas that fall short of expectations and should[...]
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Randstad Sourceright Driving Innovation in Client Recruitment Technology
May 18, 2017, by Gary BragarLast week, Randstad Sourceright (RSR) held its annual client forum. Amongst the many topics discussed was Randstad’s and RSR’s commitment to invest in and transform its clients’ recruitment technologies, with a focus on innovation. Here I look at some of their initiatives in play. Reviewing new recruitment technology Per NelsonHall research, access to improved[...]
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Technology-Enabled Service Focus Driving Advances in ADP’s HCM Client Base
Sep 22, 2017, by Gary BragarLast week, my colleague Amy Gurchensky wrote on the topic of ADP’s user-centric innovations paving the way for growth in its HR services business. Indeed, at its recent annual analyst event, CEO Carlos Rodriguez was keen to reiterate that ADP is a technology-enabled services organization, not a software company, and this was backed up by client case studies. Here I provide a su[...]
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randrr: Changing the Approach to Recruiting
Jun 08, 2017, by Gary Bragarrandrr is a free career opportunities platform focused on providing individuals with insights to take control of their career development by helping them to identify and align with the opportunities they are best suited for. randrr’s goal is to be the only resource that people need to manage their career objectives. Here I take a closer look at the randrr platform. Why the n[...]
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How PeopleScout is Addressing the Changing World of Work
Apr 26, 2017, by Gary BragarPeopleScout held its annual Client Forum last week, with discussion groups covering employee engagement, diversity and inclusion, employer branding, the talent landscape, total workforce solutions, the impact of industry disruption on best practices, and improving the employee experience. All these HR themes are important, but here I look specifically at what PeopleScout is doing [...]
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ADP Demonstrates Why Service is Core Differentiator
Mar 28, 2017, by Gary BragarADP’s CEO Carlos Rodriguez began the company’s annual client conference, Meeting of the Minds, by talking about unprecedented challenges faced, including global talent needs, growing compliance burdens, and rising expectations. And though perhaps not the most original of messages, Rodriguez singled out service as the core differentiator that enables ADP to deliver positiv[...]
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RPA & AI in HR Taking Off
Mar 17, 2017, by Gary BragarRobotic process automation and artificial intelligence (RPA & AI) in HR are at an early stage, though the clear signs are that vendors are beginning to make investments that are paying off for their clients. Here I take a look at recent RPA & AI initiatives in three areas of HR: payroll services, recruitment process outsourcing (RPO), and learning services. Payroll RPA [...]
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ADP Focuses on Employee Engagement & Talent Retention with StandOut
Feb 22, 2017, by Gary BragarHiring is cited as one of the top challenges faced by CEOs in 2017, set against a backdrop of government and regulatory changes. However, it is effective performance management, including employee engagement leading to retention of talent, that will be key to enabling organizational success. Here I take a quick look at how ADP is approaching this with a recent acquisition. La[...]