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New World Workforce Management

Market Analysis

by DeeAnna Warrington

published on Oct 31, 2022

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Report Overview:

NelsonHall's market analysis of New World Workforce Management services and industry trends consists of 70 pages

Who is this Report for:

NelsonHall’s New World Workforce Management report is a comprehensive market assessment report designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Workforce Management and identifying vendor suitability for Workforce Management RFPs
  • Vendor marketing, sales, and business managers looking to managers developing strategies to target service opportunities and benchmark themselves against their peers
  • Financial analysts and investors specializing in the Workforce Management services sector.

Scope of this Report:

The report analyzes the worldwide market for Workforce Management and addresses the following questions:

  • What is the market size and projected growth?
  • What is the profile of activity in the Workforce Management market by industry sector?
  • What are the top drivers for adoption of Workforce Management services?
  • What are the benefits currently achieved by users of Workforce Management?
  • What factors are inhibiting user adoption of Workforce Management software?
  • What pricing mechanisms are typically used within the Workforce Management market and how is this changing?
  • Which are the leading Workforce Management services vendors globally?
  • What combination of services is typically provided within Workforce Management offerings and what new services are being added?
  • What is the current pattern of delivery location used for Workforce Management and how is this changing?
  • What are the challenges and success factors within the Workforce Management market?

Key Findings & Highlights:

The workforce management market is adjusting to a post-pandemic era, specifically as relates to shift and deskless workers, to support flexible workforce needs and employee engagement. There is a strong focus on digitized offerings, an improved use of automation to better manage the speed of business change, and enhanced AI and Machine Learning-based analytics.

The report discusses several key industry market developments:

  • The market experienced significant consolidation with several acquisitions, including Huapii and Aditro by SD Worx, Aladtec by TCP, and Great Places to Work by UKG
  • Improved compliance, labor planning, and cost management becoming key benefits
  • The top characteristics of a transformed Workforce Management function are adaptability and the ability to support a flexible configuration. Buyers continue to look to providers for industry best practices as well as innovation that aids long-term business goals
  • Employee engagement tools were a key development focus in 2022, providing the democratization of workplace practices and more robust communication functionality. AI-driven enhancements enabled advanced scheduling capability across vendors through recommendation engines and automated scheduling and approvals.

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New World Workforce Management 2022

published 2022-09-06 | Project by DeeAnna Warrington

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering workforce management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on cost value, employee engagement, IoT, and multi-country delivery. Vendors evaluated for this NEAT are: ADP, Infor, Quinyx, SD Worx, Shiftboard, TCP Software, UKG, and WorkForce Software. To find out more, contact Guy Saunders at [email protected].
view NEAT report all NEAT reports about NEAT