DEBUG: PAGE=domain, TITLE=Big Data & Analytics,ID=1579,TEMPLATE=subprogram
toggle expanded view
programcode = ITSBDA
programid = 196
database = f
alerts = t
neat = t
vendors = t
forecasting = f
confidence = f
definitions = f

Search within: Big Data & Analytics:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = f has Confidence = f -- IGNORED

TCS - CX Services in BFSI

Vendor Analysis

by Ivan Kotzev

published on Apr 26, 2021

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in CX Services in BFSI.

Who is this Report for:

NelsonHall’s CX Services in BFSI profile on TCS is a comprehensive assessment of TCS’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of TCS’ CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Since 2018, TCS developed a cognitive operations strategy where it positions as a full-service provider for BFSI, offering CX services reimagination, industry-specific services supported by the BaNCS suite of banking products, infrastructure services, particularly for cloud migration, and IT services for omnichannel enablement. It uses the approach to address BFSI market demand for consulting-led CX services outsourcing, specifically with customer journey as-a-service with visualization to capture issues across all parts of the organization.

Login to get full access:

close