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  • Sitel - CMS in Telecommunications/Cable/Satellite

    Jan 05, 2015 | Vendor Analysis by NelsonHall Analyst

    Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). It is a privately owned company, and was formed in 1985 when Softbank Services Group was acquired by Toronto based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provider. Onex is Sitel [...]
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  • Sykes - CMS in Telecommunications/Cable/Satellite

    Jan 05, 2015 | Vendor Analysis by NelsonHall Analyst

    Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...]
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  • TeleTech - CMS in Telecommunications/Cable/Satellite

    Jan 02, 2015 | Vendor Analysis by NelsonHall Analyst

    TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting. It was founded in 1982 by its current CEO, Kenneth D. Tuchman. [...]
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  • Targeting WAHA CMS

    Dec 23, 2014 | Market Analysis by NelsonHall Analyst

    NelsonHall's market analysis of WAHA CMS consists of 74 pages. [...]
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  • Sutherland - WAHA Services

    Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst

    Sutherland first began offering WAHA in 2006, although it was not separately branded or pushed internally, nor did it have a dedicated program head. In December 2013, Frank Kelly was brought in from a competitor in order to head up Sutherland's WAHA business. Since then, Sutherland's WAHA service has been rebranded CloudSource, and has broken out a [...]
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