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  • transcosmos - CMS in Retail Banking

    Jan 13, 2014 | Vendor Analysis by NelsonHall Analyst

    transcosmos is headquartered in Japan. It began operations in 1966. transcosmos is a Japanese based BPO vendor, currently deriving ~70% of its revenue from call center BPO services and the other ~30% from digital marketing activities. The majority of transcosmos' retail banking clients are utilizing voice and email channels for customer care. [...]
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  • Wipro - Multi-Channel CMS

    Jan 07, 2014 | Vendor Analysis by NelsonHall Analyst

    During 2002/2003 Wipro initiated its BPO offerings capabilities with the acquisition of Spectramind. Since 2003 Wipro has experienced consistent double digit revenue growth from it BPO activity. [...]
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  • Sitel - Multi-Channel CMS

    Jan 03, 2014 | Vendor Analysis by NelsonHall Analyst

    SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel. Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...]
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  • Sutherland Global Services - Multi-Channel CMS

    Dec 20, 2013 | Vendor Analysis by NelsonHall Analyst

    Sutherland developed its multi-channel capability in-house. This initially started in the early 90s, when white mail was used as a follow-up to voice interactions, for clients in the BFSI sector. In the mid-90s, a portion of these follow-ups were moved to email. Sutherland then introduced chat services in 2005. [...]
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  • Infosys - Multi-Channel CMS

    Dec 18, 2013 | Vendor Analysis by NelsonHall Analyst

    Headquartered in Bangalore, Infosys was founded in 1981 in Pune by a group of seven programmers, several of whom were formerly of Patni Computers. Infosys became a public limited company in India in June 1992 and was listed on the NASDAQ in 1999. Following this, it set up development centers in a number of Indian cities, initially to serve the U.S. [...]
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