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Vendor coverage

Covered vendor profiles within the Vendor Intelligence Program program

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Contracts Database

for Vendor Intelligence Program

Track the pattern of service adoption by monitoring Vendor Intelligence Program contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Service Line Definitions

Contains NelsonHall's BPS service line definitions covering all front-office, industry-specific, and back-office BPS services.

service line definitions

TCS-Quarterly Update

Quarterly Update

by Rachael Stormonth

published on Jan 12, 2018

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Report Overview:

NelsonHall’s Quarterly Update on TCS provides a snapshot of developments at TCS in the last quarter.

Who is this Report for:

NelsonHall’s Quarterly Update on TCS provides a snapshot of developments at TCS in the last quarter. It accompanies NelsonHall’s more comprehensive Key Vendor Assessment program.

Both programs are designed for:

  • Marketing, sales and business managers developing strategies to target service opportunities within the BPO/IT Services markets
  • Sourcing managers monitoring the capabilities of existing suppliers of IT outsourcing services and identifying vendor suitability for IT services
  • Consultants advising clients on vendor selection
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the BPO/IT services sector.

Scope of this Report:

The report provides a quarterly update on TCS, looking at financial performance and key developments during the period.

It accompanies NelsonHall’s Key Vendor Assessment program which looks at TCS’ IT and BPO offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphases and new developments
  • Revenue breakdowns
  • Analysis of the company’s offerings and key service components
  • Analysis of the profile of the company’s client base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

Q3 FY18 performance: ongoing softness in large U.S. Banks, slight recovery in Retail, with other sectors posting strong growth and Continental Europe continuing to surge

  • 'Digital’ accounts for 22% of revenues, growing at nearly 40% y/y
  • North America slows, impacted by softness in Banking
  • Slight recovery in Retail
  • Another very strong quarter of organic growth in Continental Europe.

Another strong quarter for bookings

Won eleven large deals in the quarter.

Q4 starts with mega BPO signing, marking TCS’ entry into the U.S. Insurance TPA market

Ongoing drive for onshore hiring

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