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Infosys - Procurement BPO

Vendor Analysis

by Rachael Stormonth

published on Apr 02, 2015

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Report Overview:

This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in procurement BPO. Infosys is one of a number of companies analyzed as part of NelsonHall's comprehensive procurement BPO analysis program.

Who is this Report for:

NelsonHall's procurement BPO profile on Infosys is a comprehensive assessment of Infosys' offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of procurement BPO services and identifying vendor suitability for Procurement BPO RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys' procurement BPO offerings and capabilities, and market and financial strengths, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

Services offered by Infosys' S&P unit include:

  • Category and sourcing opportunity assessment
  • Sourcing support
  • Category management
  • Purchasing operations
  • Accounts payable.

In 2008 Infosys secured its foundation procurement BPO client Alcoa, for the provision of transactional procurement support. Some sourcing support activities were added to the scope over time.

Infosys' acquisition in 2011 of 100% of Australian specialist The Portland Group significantly developed its sourcing and category management expertise; before this, Infosys had been trying to do this organically.

Infosys continues to provide a mainly offshore service.

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