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Genpact - Procurement BPO

Vendor Analysis

by Rachael Stormonth

published on May 13, 2015

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Report Overview:

This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in procurement BPO. Genpact is one of a number of companies analyzed as part of NelsonHall's comprehensive procurement BPO analysis program.

Who is this Report for:

NelsonHall's procurement BPO profile on Genpact is a comprehensive assessment of Genpact's offerings and capabilities in procurement BPO. It is designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of procurement BPO services and identifying vendor suitability for Procurement BPO RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Genpact's procurement BPO offerings and capabilities, and market and financial strengths, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

Genpact's procurement BPO services are part of its wider SCM BPO offering.

Genpact's procurement BPO services were primarily built on the back of its F&A BPO activities, and started with transactional processing activities.

Genpact's S2C services are mostly support services for category managers and strategic sourcing personnel.

Genpact also offers a range of analytics and diagnostic services, the latter using its SEP framework and methodology.

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