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Concentrix - Healthcare Payer BPS

Vendor Analysis

by NelsonHall Analyst

published on Dec 15, 2015

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Report Overview:

This NelsonHall vendor assessment analyzes Concentrix’s offerings and capabilities in the healthcare payer sector.

Concentrix’s is one of a number of BPS vendors analyzed in this comprehensive industry analysis.

Who is this Report for:

NelsonHall’s Healthcare Payer BPS profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of healthcare payer BPS services and identifying vendor suitability for healthcare payer  RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Concentrix’s healthcare payer BPO offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Concentrix is a BPS company founded in 1991, which is headquartered in Fremont, CA, U.S. It is a wholly owned subsidiary of SYNNEX, a BPO company. In 2013, Concentrix acquired IBM’s CMS BPS service for $505m. Concentrix entered the healthcare payer market in 2001.

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