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Comdata- CX Services in Retail and CPG

Vendor Analysis

by Ivan Kotzev

published on Jul 16, 2019

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Report Overview:

This NelsonHall vendor assessment analyzes Comdata's offerings and capabilities in CX Services in Retail and CPG

Who is this Report for:

NelsonHall’s Customer Experience Services in Retail and CPG report on Comdata is a comprehensive assessment of Comdata offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Comdata customer experience services offerings and capabilities, and market and financial strengths in the retail and CPG sectors, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

For the retail and CPG sectors, Comdata provides pre and post sales support, new customer acquisition, upselling and cross-sell, loyalty management, technical support, back-office services, order management, re-ordering, shipping and logistics support, claims management and disputes, consulting and process optimization.

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