DEBUG: PAGE=domain, TITLE=View all Vendors,ID=1466,TEMPLATE=vendors
toggle expanded view
VENDORID = -1
VENDOR =
VENDORparam =
Title = View all Vendors
Description =

Search across all vendors:

Atento - CX Services in BFSI

Vendor Analysis

by Ivan Kotzev

published on Apr 21, 2021

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes Transcom's offerings and capabilities in CX Services in BFSI.

Who is this Report for:

NelsonHall’s CX Services in BFSI profile on Atento is a comprehensive assessment of Atento’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Atento’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Atento aligns its strategy, targeting global digital accounts and continuing to diversify from its Telefonica delivery with multisector revenue increasing by 3.5% y/y in 2020. Of the multisector revenues, BFSI forms the largest vertical. As part of its Three Horizons three-year plans, during 2020, the company reorganized its operational models and commercial approach to build digital services portfolio and capabilities and pursue new growth opportunities.

Login to get full access:

close